Last updated: October 16, 2026
Your privacy is extremely important to me. This Privacy Policy explains how ACTualize Psychology collects, stores, uses and protects your personal information, in line with the General Data Protection Regulation (GDPR/AVG) and applicable Dutch legislation.
This policy applies to anyone who:
Depending on our relationship, I may collect the following information.
If we start working together, I may also collect:
Basic technical and usage information, collected through cookies and similar technologies. Section 9 explains which tools I use and when.
I only collect information that is relevant to providing safe and effective psychological care.
As a psychologist, I process special category personal data concerning health. This information receives additional legal protection under the GDPR. I process it solely to provide psychological services and to meet my professional and legal obligations.
Your information is used to:
Your information is never sold. I never use your name, contact details, booking details or anything from our sessions for advertising. The only thing my ads measure is whether a website visit that started with one of my Google ads led to a booking (see section 9).
Under the GDPR, I process your personal information on one or more of the following legal bases:
Everything discussed during therapy is confidential. Information will never be shared with third parties without your consent, unless I am legally or ethically required to do so. Examples include:
Where possible, I will always discuss this with you beforehand.
If I suddenly become unable to work, my appointed clinical executor (named in my clinical will) may access limited information, only to inform clients and arrange an appropriate ending or onward support.
To maintain high standards of practice, I regularly attend professional clinical supervision. Supervisors are bound by the same confidentiality obligations as psychologists. Only information necessary for supervision is discussed, and identifying details are kept to a minimum wherever possible.
To provide my services safely and efficiently, I use a number of trusted third-party providers. They process only the information needed to perform their services and are expected to comply with applicable privacy legislation.
PsychFlex is used to provide questionnaires, exercises and therapeutic materials between sessions. Only information necessary to support your therapy is stored within the platform. For more information, please see PsychFlex's own privacy policy.
If you book directly through my website, appointment scheduling is managed through Calendly. Calendly stores your name, email address and appointment details solely for scheduling purposes.
Some clients choose to book therapy through It's Complicated. When you use this platform, It's Complicated collects and processes certain personal information required to operate its marketplace, including account information, booking details and payment information. ACTualize Psychology receives only the information necessary to provide your therapy services.
Clinical notes, therapeutic formulations and treatment records created by ACTualize Psychology remain my responsibility as your psychologist. For more information about how It's Complicated processes your personal information, please see their privacy policy.
Payments may be processed through:
Neither ACTualize Psychology nor I store your full payment card details.
My website uses Google Analytics (through Google Tag Manager) to understand how visitors use the site and to improve it. Information collected includes:
I also advertise with Google Ads. If you arrive on my website through one of my ads, Google Ads measures whether that visit led to a booking, so I can see which ads help people find me. I don't send Google your name, email address or booking details.
Analytics and advertising cookies are only placed if you accept them in the cookie banner. If you decline, Google may still receive limited signals that don't use cookies (for example, that a page was viewed), which it uses to estimate results. This information is anonymized wherever possible.
Some of these providers (such as Google and Calendly) may process data outside the European Union. Where that happens, it takes place under the safeguards the GDPR requires, such as standard contractual clauses or the EU-US Data Privacy Framework.
Personal information is stored securely, using password-protected systems and appropriate technical and organizational safeguards. Reasonable measures are taken to prevent:
No electronic system can ever be completely secure, but every reasonable effort is made to protect your information.
Dutch healthcare legislation requires psychologists to keep client records. These records generally include:
Clinical records are kept for 20 years, unless legislation requires otherwise.
If you inquire about therapy but decide not to go ahead, your information will normally be deleted within a reasonable period, unless legal obligations require otherwise.
If you become a client, your records will be kept in line with Dutch healthcare legislation (see section 11). After the legal retention period ends, your information will be securely deleted or anonymized.
Under the GDPR, you have the right to:
Because psychologists are legally required to keep clinical records, it may not always be possible to delete all information right away.
My website uses cookies and similar technologies to make the site work and, only with your consent, for analytics and advertising measurement (see section 9). You can change your choice at any time through the cookie icon at the bottom left of the website, or in your browser settings.
ACTualize Psychology provides online therapy to clients in different countries. Wherever you are located, your personal information is processed in line with the GDPR and applicable Dutch legislation. Clients are responsible for making sure that online psychological services are legally permitted in the country from which they attend sessions.
This Privacy Policy may occasionally be updated to reflect changes in legislation, professional guidance or practice procedures. The most recent version is always available on this page.
If you have any questions about this Privacy Policy or want to exercise your GDPR rights, please contact:
Szofi Németh MSc
ACTualize Psychology
Email: szofi@actualizepsychology.com
Website: www.actualizepsychology.com
If you're unhappy with how your personal information has been handled, I encourage you to contact me first, so we can try to resolve it together. You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority): www.autoriteitpersoonsgegevens.nl.
